Returns & Shipping
We here at Charlie Noble endeavour to produce very high quality products that delight and exceed our customers' expectation. We use a number of natural products including but not limited to wood, leather and cotton that will have natural variation, that is the beauty of it, each one is individual. In addition, there are many 'by hand' processes to produce the products.
However, if you aren't completely satisfied with the products please do contact us regarding your purchase and we'll be happy to issue an exchange, refund or replacement on all products returned in the same condition they were received within 14 days of the date the items were received.
Should you wish to return the items to us, please email us firstname.lastname@example.org with your order number, the items you are returning and the reason for their return. We will email you acknowledging the returns request and inform you of the next steps.
Refunds will be issued to the original purchasing method, be it credit/debit card or Paypal. We regret that we cannot refund the original cost of postage.
UK shipping rates for next day delivery is £7 and will be dispatched the same day if the order is received before midday.
International rates vary. We are constantly seeking to improve on both the price and service we can offer our international customers.